In order to provide the best customer service, we will need to use your personal data to effectively manage and verify your account, and you will need to verify your identity in order for us to provide information about our services.
This may include third parties who will be able to perform credit or identity checks on our behalf. Such verification is legal and necessary in order for us to know and understand who you are because we have a legal obligation to comply with certain regulations in relation to your customers
After you open an account or sign up for an update or webinar, we will use your personal data to fulfill our obligations. In order to provide up-to-date products and services, we will periodically review your needs in order to constantly be better and more useful to you.
In order to continuously develop and be the best in our industry, we may periodically use your personal information when using the services and / or during customer surveys
We may from time to time use personal information about you to form profiles so that we can understand you and provide the best products and services that we can. We may have to do this either to fulfill our legal obligations or because it is in our legitimate interest to use your personal information in this way.
Comply with the laws, court orders, or requirements of any applicable regulatory authorities
To use your personal information in accordance with the law, a court order or other legal process, as well as the requirements of any applicable regulatory authority.
From time to time, we may send you surveys as part of the customer feedback process, or legitimately request other information to ensure that we provide you with a better service. All responses to any survey we send out will be aggregated and depersonalized before the results are shared with third parties.
Our web pages and emails may contain various legitimate data analysis tools that allow us to track the receipt of correspondence and count the number of users who have visited our web page or opened our correspondence. If your personal information is completely anonymized, we do not require a legal basis, as this information will no longer constitute personal information.
Acting legally and with your consent to make you aware of all the latest products and services, we may also use your personal information to send marketing messages by email or phone or in other agreed forms (including social media) to ensure that you are always up to date with our latest products and services.
We may need to process your personal information for internal business and research purposes, as well as for record-keeping purposes. Such processing is carried out in our own legitimate interests and is necessary to fulfill our legal obligations.
Personal information we store about you
Information about any rights that may be available to you in relation to the personal information we hold about you is set out below.
You will always have the opportunity to correct your personal information if it is inaccurate or something has changed. If we have shared such information, we will notify you of the correction where possible, i.e. you will be able to find out and contact directly with whom we have shared your personal information
You can always ask us to delete your personal information in certain circumstances, such as when we no longer need it, or to withdraw your consent (if applicable), provided that we have no legal obligation to retain this data..
You may ask us to "block" or prohibit the processing of your personal information in certain circumstances, for example, when you dispute the accuracy of this personal information or object to its processing. However, this will not prevent us from storing your personal information. We'll tell you before we remove any restrictions. If we have shared your personal information with others, we will inform them of the restriction where possible. If you ask us where it is possible and legal, we will also tell you who we have shared your personal information with so that you can contact them directly.
You can ask us to stop processing your personal information, and we will do so if so.:
• Relying on our own or someone else's legitimate interests in processing your personal information, unless we can demonstrate a compelling legal basis for processing it;
* processing your personal information for direct marketing purposes; or
* processing of your personal information for research purposes, if such processing is not necessary for the performance of a task performed in the public interest.
If we have made a decision about you solely based on an automated process (for example, through automatic profiling) that affects your ability to use the services or has other significant effects on you, you may ask that you not be subject to such a decision unless we can demonstrate to you that such a decision is necessary for the conclusion or performance of a contract between you and us. Even in cases where a decision is necessary for the conclusion or execution of a contract, you can challenge this decision and require human intervention.